Refunds & Returns 

All ingredients supplied by Akoma are of the finest quality and we advice our customers to order a small size before purchasing a larger quantity.

We offer a FREE 60 day money back guarantee on all unopened products and we do not accept returns on opened products for any reason. 

We offer FREE returns

Royal Mail 
If you originally received your delivery with royal mail , book your return by clicking the link below and follow the instructions
https://www.royalmail.com/track-my-return

Courier 
If you originally received your delivery with  a courier, book your return by sending an email to our customer support team along with your order number.

Note that seasonal temperatures can change the smell, texture and colour of natural products.

While smaller sizes can give you a general idea of what a larger size will be like sometimes there can be slight differences. Other issues that do not warrant a return are colour or scent variations. Natural ingredients do vary from lot to lot and thus a finished product can have slight variations.

If these variations are not acceptable to you, then you may want to consider refined or deodorised based products.

To return your order, please follow these steps:

Place the original invoice (or a copy) and a note with the reason of the return inside the shipping box

Return Address:

Akoma International UK Limited
Unit 9A Sawley Park
Nottingham Road
Derby
DE21 6AS 


https://www.gov.uk/accepting-returns-and-giving-refunds