Returns and Exchanges
All ingredients supplied by Akoma are of the finest quality and we advice our customers to order a small size before purchasing.
We offer a 30day money back gurantee on all unopened products and we do not accept returns on opened products for any reason. We also unable to offer refunds on the postage costs of your order.
Note that seasonal temperatures can change the smell, texture and colour of natural products.
While smaller sizes can give you a general idea of what a larger size will be like sometimes there can be slight differences. Other issues that do not warrant a return are colour or scent variations. Natural ingredients do vary from lot to lot and thus a finished product can have slight variations.
If these variations are not acceptable to you, then you may want to consider refined or deoderised based products.
To return your order, please follow these steps:
Place the original invoice (or a copy) and a note with the reason of the return inside the shipping box
Akoma International UK Limited
Unit 9A Sawley Park